Active Listening (Online Class)
MiladyPro offers top soft skills classes to ensure that licensed professionals are learning what it takes to move the needle in our industry. In this two-hour online class, you’ll master the next-level skills needed to actively listen to your clients, from nonverbal communication to building trust and rapport.
Course Length: 2 hours
Learn-At-Your-Own-Pace: Your access to the class lasts 60 days, letting you learn on your own time.
Has been validated in the real world
Is simple to implement.
Using quizzes, interactive activities, and videos this online class will help you listen in a way that will demonstrate to your customers that you are, in fact, listening, building from basic to advanced active listening skills.
Table of Contents
1. Communication Basics.
2. Active Listening.
3. Nonverbal Communication.
4. Building Trust and Rapport.
5. Test: Check Your Mastery.
2. Active Listening.
3. Nonverbal Communication.
4. Building Trust and Rapport.
5. Test: Check Your Mastery.