The post-treatment instruction form is self-explanatory. It is written information that explains what the client can expect after having a treatment and is sometimes a state requirement.
Providing post-treatment instructions is definitely the right thing to do as a provider, whether your state requires it or not. You will enhance the relationship with your client by showing her/him you want the best treatment results when you hand them the printed post-treatment instructions. They’ll also appreciate knowing what to expect and how to care for their skin while it’s in a recovery phase.
The post-treatment instruction form is a key part of your treatment regimen for several reasons:
It assures your client you have thought of everything to give them the best outcome, including giving them the instructions for home care.
It provides clear information on what to expect. When you give your client verbal post-treatment instructions, they don’t always comprehend what you are telling them and they may miss important steps in the recovery process. This is especially true with a high-anxiety client. She may only hear 50% or less of what you tell her.
It helps alleviate calls and texts after hours from clients who are concerned they are experiencing a negative reaction or who want detailed information repeated because they realize they forgot what you told them in the treatment room. Make sure your instructions include contact information.
Written post-treatment instructions are a support if the client seeks legal action with an adverse event.
Having standard pre-printed post-treatment instructions will save you and your client time and provide consistency. Make it a habit to have the forms in the treatment room or inserted into each client’s chart prior to the treatment so they can be handed to the client at the appropriate time. Create these for every service you offer.
Some skin care professionals prefer to review the post-treatment instructions at the beginning of the service so the client understands the expectations when she/he leaves. Documenting in the client treatment record that the client was given written home care instructions is a savvy move.
Post-treatment instructions will increase your client’s confidence in your skills and give you peace of mind that your client will experience a better treatment outcome because she/he has partnered with you to avoid complications while in the skin recovery phase.
Photo: PHOTOCREO Michal Bednarek
Breaking It Down
In this post, we covered the importance of partnering with your clients on their post-treatment home care instructions by providing them with detailed, printed information they can take home for future reference. This often overlooked, extremely important step in your service manages client expectations and helps build trust and confidence between you and your client. Learn more about building trust and rapport while building your book with these two online classes:
Active Listening Online Class
This online class reveals different ways in which we communicate and how you, as a service provider can connect with any client by implementing active listening techniques, designed to help you create trust and rapport.
Make More Money With Clients Online Class
Increasing your revenue is a sign of a healthy business model and this online class teaches simple and effective strategies to increase your daily earning potential and client base.
Mary Nielsen grew up in Minnesota but calls Portland, Oregon home for the past 30 years. She is the Executive Director of Spectrum Advanced Aesthetics Institute and serves on the board of Certified Advanced Estheticians for the state of Oregon. She is a happily married grandmother who has been thrilled to be working in the never dull field of advanced esthetics for over 17 years. She spends her free time outdoors or at her sewing machine.
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